OUR SERVICE GUARANTEES
Throughout our working relationship, we guarantee a professional and enjoyable experience.
Our service and administration team are passionate about being able to provide transparency and an “open-book” mentality to all business processes.
All inbound service calls are guaranteed to be answered locally in Sydney, Australia.
We are committed to providing all clients regardless of size the following service guarantees:
Guaranteed Service Level Agreements
Keep your business running with an average 2 Hour breakdown response time from all our strategic partners on a Managed Service agreement. 24/7 Monitoring of both PC and Print equipment is available to reduce downtimes.
Guaranteed Warranty
All PC, Print, and Telco hardware purchased through Techpay comes with a guaranteed warranty or service agreement for the term of lease, unless specified or requested otherwise by the customer.
Price Beat Guarantee
Techpay guarantee to beat any competitors quote on like-for-like models by 5%. If we can’t, we’ll reimburse you for your time. Our business model ensures that you always source the best price.
Complimentary Audits and Reviews
At any point throughout your agreement with Techpay, we are happy to offer a complimentary audit and review on all performance and expenses at no charge.
Local Support/Account Management
Our team is proud to be 100% privately Australian owned and operated. All phones are answered locally and without any hold tones, tele-prompts or off-shore redirections.
Environmentally Conscious
Our business is proud to partner with sustainable manufacturers. All brands we promote are committed to reducing their environmental footprint and promote sustainability.